The service is a user-specific service to protect virtual assets such as game coins, equipment, props, game accounts and other purchases purchased by buyers.
Safe service, the platform will refund the full amount in the following cases：
1、The purchase service fee of peace of mind shall be borne by the buyer, and it will not take effect if not purchased
Example: You purchased the Safe Buyer service while purchasing a certain game equipment If the equipment is recovered by the seller, you can apply for the Safe Buyer service. full refund。2、If the product is recovered by the seller, you can apply for the purchase of the safe purchase service. The safe purchase guarantee system will help you recover the product or give you a full refund of the purchased product.
3、For game currency, game equipment, and props, the general buyer pays a service fee of 1%-5.5% of the order amount (charged according to the game), with a minimum of ₱:1.1 yuan a maximum of ₱1,100 yuan, and a maximum refund of ₱20,000 yuan; game account type For goods, the buyer pays the service fee at 5%-30% of the order amount, the minimum is ₱2 yuan, the maximum is ₱6,000 yuan, and the maximum refund is ₱20,000 yuan。
Note: After the transaction is cancelled, the Anxingo service fee will be fully refunded to the buyer; after the transaction is successful, the Anxingou service fee will not be refunded。4、Regarding the inconsistency between the character name and the product, the transaction character name filled in when applying for the Anxin Shopping service and the game character name displayed in the proof should be inconsistent with the character name used in the platform transaction; all refunds will be made in full.
5、The payment channel is blocked, and the service provider has not received the notification to recharge your account. In this case, please wait patiently for the recharge result. If the recharge/payment fails after more than 30 minutes, you can contact customer service for feedback, and the order amount will be automatically returned to the original route.。
6、Service provider routine maintenance, can not recharge. The transaction order will show that the transaction is closed, and the system will refund it directly to you. You can recharge after a period of time.
Inform online shoppers that refunds are available。
If your problem cannot be solved, you can contact customer service and ask our customer service staff for answers
Privacy Policy
I. Scope of application
1. When registering or using our services, you must provide us with your account password, mobile phone number, and (optional) email address (for verification). We will verify your identity through SMS verification codes or emails. To comply with real-name authentication requirements under relevant regulations, we may also require you to provide your ID number and full name. These are sensitive information items. Refusing to provide such identity details may result in your inability to log in or access our services.
Our company has restrictions in place. When you register or manage your account, we need to access your Gmail address list for identity verification.
2. In order to help you quickly find the goods you need and experience the game functions normally, we will collect your personal equipment information used by us to provide products and/or services, including phone status and network status, so as to provide you with the best way to display product information.
3. When you use the consumption features of our products, we collect your top-up records and transaction history to enable transaction inquiries while ensuring maximum protection for your virtual items. These records constitute sensitive information essential for enabling consumption functions – failure to collect such data would prevent transactions from being completed. For payment processes, you may choose payment services provided by third-party institutions collaborating with us. While the payment system itself does not collect personal information, we share your order ID and transaction amount details with these institutions to verify payment instructions. Additionally, you may opt to provide voiceprint or facial recognition data (sensitive information) during payments. Refusing to provide this information will only disable voice/facial payment functions but won't affect other standard services.
4. In order to ensure the security of your game account and create a fair, healthy and safe game environment, we will collect your game identification information, hardware and operating system information, process and game crash records, so as to combat the destruction of the game fair environment.
5. When you contact us, we may save your communication content/call records or the information of your contact information, so as to contact you or help you solve problems, or record the solutions and results of relevant problems.
6. In order for you to experience our services normally, we need to read the external storage function of your device and modify or delete the content of the memory card to ensure the basic storage function of game data.
7. In order for you to experience the game normally, we need to obtain your personal device information, including phone status and network status.
8. To ensure the safe and stable operation of the game and enable specific features, we may integrate third-party software development kits (SDKs). We conduct security monitoring on these SDKs that collect personal information to protect your privacy. The SDKs will read essential device data such as AndroidID to guarantee a seamless user experience.
9. The information you provide or we collect may contain sensitive personal data, such as ID numbers, biometric identifiers, bank account details, communication records, financial status, credit history, location tracking, accommodation information, health data, and transaction records. Please exercise caution regarding your sensitive information and agree to its processing for the purposes outlined in this policy. You may disable specific permissions in your device settings at any time to opt out of data collection. Note that enabling these permissions authorizes us to collect and use your personal information for the stated purposes, while disabling them revokes such authorization. We will cease collecting and using this information and discontinue corresponding services. Your permission settings do not affect prior data processing under existing authorization. Please understand that our features and services are continuously updated. If a feature does not explicitly collect certain information as described, we will notify you through page prompts or website announcements regarding the scope and purpose of additional data collection. Once consent is granted, such supplementary purposes become part of this policy, and the collected data will be governed by these terms.
II. Information storage
Under normal circumstances, we will only retain your personal information for the duration necessary to fulfill service purposes or within the six-month period specified by laws and regulations. If the retention period exceeds six months or if we cease services/operations, we will immediately stop collecting your personal information. We will also notify you in advance in compliance with relevant legal requirements. After the six-month retention period expires or if services/operations are discontinued, we will either delete or anonymize your personal information, except where otherwise required by laws, regulations, or regulatory authorities. III. Information use
1. We will use the collected information in accordance with the following rules:
(1) We will provide you with various functions and services according to the information we collect, including basic game functions, player interaction functions, consumption functions, etc
(2) We analyze the operational status of our products based on your usage frequency, fault reports, performance metrics, and other data to ensure service security and continuously improve product quality. The personal information stored in our analytics software will never be combined with any personally identifiable data you provide.
2. When we provide services, it is used for identity authentication, customer service, security prevention, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you.
3. Evaluate and improve the effectiveness of advertisements and other promotional and promotional activities in our products and/or services; and invite you to participate in surveys about our products and/or services, or promotional and promotional activities.
4. We will collect device and network information (such as IMEI/MEID, network type, etc.) for the operation of basic functions of the game.
5. We will collect the information of applications installed on the device for the payment function jump of the game.
6. We will collect vector sensors to detect the direction of the game's flip.
IV. Information security
1. We strive to safeguard users' information security by preventing leaks, data loss, misuse, unauthorized access, and disclosures. Our comprehensive security measures ensure reasonable protection levels for personal data through technical safeguards, management controls, and security systems. Key technologies include firewalls, encryption (e.g., SSL), de-identification/anonymization processes, and access controls. Additionally, we continuously enhance the security capabilities of software installed on your devices. For example, we perform partial encryption locally to strengthen secure transmission, while monitoring installed applications and running processes to prevent malware like viruses and Trojans. We have established dedicated management systems, processes, and organizational structures to protect personal information. Strict access controls limit personnel with access rights, requiring compliance with confidentiality obligations and audits. Violators face penalties as per regulations. We regularly review these systems to prevent unauthorized access, usage, or disclosure of user data. We recommend you take full responsibility for protecting your personal information when using our products and services. Multiple security features are available to help safeguard your privacy.
2. In the event of a security incident such as personal information leakage, we will activate emergency response plans to prevent escalation. Upon occurrence, we will notify you through official announcements or emails regarding the incident's basic details, the measures we are implementing or have already taken, remedial actions, and recommended countermeasures. If individual notifications prove impractical, we will issue public alerts through official channels.
3. Please understand that due to technical limitations and risk prevention constraints, even with our best efforts to enhance security measures, we cannot guarantee 100% information security at all times. You should be aware that the systems and communication networks you use to access our services may encounter issues beyond our control. Please ensure proper management of your account credentials, passwords, and other identity identifiers. When using our services, we verify your identity through these credentials. Breaching this information could result in financial losses and potential harm. If you discover any possible or confirmed leakage of your account details, passwords, or other identity identifiers, please contact us immediately so we can take prompt action to mitigate risks.
V. Information sharing, transfer and public disclosure
1. Except for this Policy, we will not share, provide or transfer your personal information to any third party outside our company. If there are other circumstances where your personal information is shared, provided or transferred to any third party outside our company, we will confirm that such third party has obtained your express consent for the aforementioned actions.
2. Except for this Policy, we will not publicly disclose the personal information collected by us. If it is necessary to make public disclosure, we will inform you of the purpose of the public disclosure, the type of information disclosed and the sensitive information that may be involved, and obtain your express consent.
3. As our business continues to develop, we may conduct mergers, acquisitions, asset transfers and other transactions, and we will inform you of the relevant circumstances and continue to protect or require new controllers to continue to protect your personal information in accordance with laws and regulations and standards no less than those required by this Policy.
4. In addition, in accordance with relevant laws and regulations and national standards, we may share, transfer or publicly disclose personal information without prior authorization and consent from you under the following circumstances:
(1) those directly related to national security and defense security;
(2) Those directly related to public security, public health or major public interests;
(3) those directly related to criminal investigation, prosecution, trial and execution of judgment;
(4) To safeguard the life, property and other major legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the consent of the subject;
(5) The subject of personal information discloses the personal information to the public by himself;
(6) Collect personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.
VI. Your Rights
1. You can log in to your account at any time to view or modify the account Settings and information. If you want to change or update the personal information retained by our system.
2. If you discover that we have collected or used your personal information in violation of laws, administrative regulations, or our mutual agreements, you may request us to delete it. If you find any errors in the personal information we have collected or stored, you may also request us to correct them. Please contact us through the contact information provided in this policy.
3. You may contact us through the contact information provided in this policy to request revocation of your authorized permissions. Upon your voluntary account cancellation, we will cease providing products or services, and your personal information will be rendered untraceable, inaccessible, or anonymized, except as otherwise required by laws, regulations, administrative rules, or government guidelines. We hereby remind you to exercise caution when canceling accounts, as such actions may affect your normal use of our services or cause inconvenience. Once canceled, your account cannot be restored. Please ensure all account-related information and data are backed up before proceeding. Before applying for cancellation, please note that all entitlements under your account (including but not limited to Yuánbao, Diamond, Gold Coin, Copper Coin, Cards, Equipment, and Gems) must be exhausted. If you persist with cancellation before exhausting these entitlements, all remaining assets will be forfeited.
VII. Protection of Minors
While our products are primarily intended for adults, we fully recognize the importance of implementing additional safeguards to protect minors 'privacy and safety when using our services. Parents or guardians are encouraged to supervise minors under 18 in their use of our services. Minors under 18 must provide consent from their parents or guardians before submitting personal information or using our services. We will only disclose or use such collected information with legal authorization, explicit parental consent, or when necessary for the minor's protection. Guardians may contact us to request access, modification, or deletion of any personal information pertaining to their wards. Should we discover that minors' personal data was collected without prior verified parental consent, we will promptly remove the relevant information.
VIII. Update
We may revise this policy when appropriate. When changes occur to the terms of this policy, we will notify you through version updates in an appropriate manner. Please carefully review the updated Privacy Protection Policy. By continuing to use our services, you agree that we may collect, process, or use your personal information in accordance with the revised Privacy Protection Policy.